For all the tickets that are shown on freshdesk, we have a clear “from_email” & “to_email”.
For the inbound tickets, however, Freshdesk API doesn’t output the email who sent it to us. It is completely omitted from the response. So we are missing a set of data.
Why we are focusing on “from_email”? Because within the output returned by the API, the email is the only field that could be used to create a mapping between tickets and our merchants.
Although we have the access to the “to_email”, it makes little sense to the inbound tickets because the “to_email” would always be the one of our colleagues or the company.
So given a specific ticket ID, it there a way to get the from_email address with the freshdesk API?