Is there any way to get data incrementally in freshchat?
This is my use case:
We need our freshchat data in our aws s3 to run ad-hoc queries and reporting, so we are making an extractor. To make our extractor more efficient I want to get data incrementally, so every execution I only want newer data. The main information in freshchat is conversations, so I need to get this info incrementally. I solve the same problem in freshdesk API, every execution I get only updated tickets since last execution and after that I get related conversations.
So, I need a way to get only conversations that has fresh data.