Get twitter dm conversations

:point_right: 1. when I try list conversation API on Twitter DM message I am getting (View the message on Twitter) as a body_text , how can see the actual message

var options = {
    method: "GET",
    url: "https://extensya5.freshdesk.com/api/v2/tickets/"+id+"/conversations",
    headers: {
    
      Authorization: auth,
    },
  };

:camera_flash: 3. here is a screenshot of the response
image

how can I get the actual message from the API???

regards,
shorouq

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