Hi Team,
I am an admin in my instance and when I use the Service Desk API for Developers | Freshservice API to update a Service-Request, we get 403 response.
I tried the same in another instance and it worked!
Could you please help us out here?
Hi Team,
I am an admin in my instance and when I use the Service Desk API for Developers | Freshservice API to update a Service-Request, we get 403 response.
I tried the same in another instance and it worked!
Could you please help us out here?
Hi @Anand_Chandran,
Yes, we did!
Even we get this error even when we try this using postman or HTTP.
Could you please share the console error logs or screenshots if possible? Also, I would want you to refer to this thread to ensure that the correct credentials and methods are used.
Hi @Anand_Chandran,
Was this useful?
I hope you could get the request-id to debug this further.
Please let us know if any.
Hi @Bene_Immanuel.
When a service request is in approved / approval requested state, the requested items update is restricted. And that is why 403 is returned for that specific service request.
Hope this helps.