Hi guys,
Having gone through the docs, I am not quite sure if this is possible. My requirement is to capture the company details when the contact is added to a new email/ticket.
I am using the new_ticket_requester_info and the new_email_requester_info on my manifest file, but nothing seems to be capturing any company-related data.
I don’t know if this is possible. Appreciate your help on this!
I tried to look into this however could not find plugs to really put some logic to do processing on company details. This might not be very ideal however if you could put some app on new ticket/email page where you ask agent to verify contact email and/or company name before adding the contact.