@siraj.samsudeen Previously, custom workflow actions were supported in Freshservice product. Then the Workflow Automation has been revamped in the product with more features which include a complete change in the internal architecture. Along with it, the framework to build actions was also changed.
This feature is removed and we have also removed all the content for the same.
Currently, this framework change is not ready to be available for the developers to build custom actions. So, only Freshworks built actions are available in the Orchestor in Freshservice.
We will send your request as a feature request to the product team. We do not a timeline for when it will be available. But, we will announce in the forum when it is launched again for the developers to build custom actions in Freshservice.