I’ve tried Javascript methods of search, indexOf, and window.find, for example document.body.innerHTML.search() or document.body.textContent.indexOf(), but the last reply/note somehow isn’t in the body however Freshdesk is designed. So how do I access it and search for a match for a particular phrase?
Didn’t find anything to key on at Data Methods either obviously.
Is the only way to send a GET request through the API for conversations?
Thank you in advance if you’re able to offer any help!