How can we hide "Service Request" link under menu option at agent view

Hi,

We have two questions:

  1. Is there any placeholder to render a custom app for all service items for agent view?
  2. Is there any way to hide the “Service Request” link under the menu option at agent view?

Thanks!

@A_Kumar,
Good Day! Welcome to the community

kindly refer this Placeholders document for more reference,

kindly look into the interface API to hide/show the fields,

Hope it helps :slight_smile:
Thanks

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