How can we hide "Service Request" link under menu option at agent view

[A_Kumar]

Hi,

We have two questions:

1. Is there any placeholder to render a custom app for all service items for agent view?
2. Is there any way to hide the “Service Request” link under the menu option at agent view?

Thanks!

[Santhosh (Santhosh Balusamy)]

@A_Kumar,
Good Day! Welcome to the community

@A_Kumar

Is there any placeholder to render a custom app for all service items for agent view?

kindly refer this Freshworks Developer Docs | Freshworks app ecosystem document for more reference,

@A_Kumar

Is there any way to hide the “Service Request” link under the menu option at agent view?

kindly look into the interface API to hide/show the fields,

Hope it helps
Thanks