How do I get Japanese to show up in the ticket description instead of question marks

App Platform
1

How do I allow for mixed languages when creating a ticket in the description value.

Example:

curl -v -u -F priority=1 -F “subject=Curl Test Ticket” -F “description=スマートフォンを変更したらログインできません。「サインインにて問題が発生しています」と表示されています。” -X POST ‘https://xxx.freshdesk.com/api/v2/tickets’

The resulting ticket will have question marks for the Japanese text. What can I add or change to the request to have the Japanese text show?

3

Hey Travis. Welcome to the community :partying_face:

Can you share with me the response that you get for the CURL request, so that I can help

1 Like
5

Freshdesk has already addressed this issue. Turned out that the curl request was not handling the UTF-8 encoding.

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