Hello, I want to develop a Custom App in Freshworks CRM that can monitor the fields of a form being filled in by the user in real time, I know it is possible to do this in Freshdesk and Freshservice. My question is:
Is it possible to do this monitoring through Freshworks CRM?
Do you mind elaborating how you do you do with Freshdesk? I just wanted to understand fields of which form you are meaning this context, so that I can correlate in Freshsales Suite (formerly Freshworks CRM) 's context.
So, what I want to do is monitor the creation of deals in Freshworks CRM, in order to verify those fields (in accordance with my software’s business rules) in real time.