How to Create Ticket with Attachment and Custom Fields - Postman API

App Platform
1

Hello Experts,

I am using Postman to work on the APIs to connect Freshdesk - I wanted to create a Ticket with Attachment
I could see the code in the Freshdesk developer portal but I’m facing an issue here

  1. My Freshdesk Ticket have a Custom Mandatory field.
  2. When I try to use the Multipart/Form-data for the attachment - I’m not able to use my Custom field.

Thank you
Balakumar.S

Freshdesk Issue
Freshdesk Issue1367×629 86.7 KB

3

Are you providing the custom fields in form data ? Below works fine for me.

postman_createticket_withattachment
postman_createticket_withattachment933×332 25 KB

1 Like
4

Thank You Sachin, That worked :slight_smile:
I was not aware of using the Custom fields in the Form-data - this sample helped me :slight_smile:

6

Thank you Sachin, this helps, but the error was custom_fields.cf_ticket_identifier., but when i
adding it worked