How to customize the reply button to trigger other events instead of email

[yashwanth_balanagu]

Look at this screenshot, wherein agent portal we will give response for each ticket by using the reply button. so can I know how I can customize to trigger other events also instead of triggering email?

[Saif (Saif Ali Shaik)]

@yashwanth_balanagu

so can I know how I can customize to trigger other events also instead of triggering email?

By customization, if you mean — “I want to invoke a function to do X, alongside email reply when reply button is clicked”

You can do this by,

await client.events.on('ticket.replyClick', goDoX)

function goDoX(event){
  let eventName = event.type; // contains name of event — ticket reply
  // additional logic to do X
} 

Sample app -events-method-samples/freshdesk at main · freshworks-developers/events-method-samples · GitHub

If I misunderstood the question,

Please help understand the problem in a different way where we can picture it in ways we can help?

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