How to get data of the company of the ticket

App Platform
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1

client.data.get(‘company’) returns the company of the logged in user.

client.data.get(‘ticket’) returns the ticket.

the data in the ticket response contains the company_id of the ticket’s company.

Is there any way to get the data for the company with the id of company_id? Specifically, I need some custom data from that object?

Thanks

Adam

P.S. You need a data-methods tag. That’s how I would have tagged this post. :slight_smile:

2

Hi @adam_steckel,

Since Freshdesk doesn’t provide us the custom fields object using data api. With the company_id you can use the Freshdesk Api’s to get the company data with custom fields object.
https://developers.freshdesk.com/api/#view_company
I hope this helps

Thank You
Sarfaraz

1 Like
3

@sarfaraz_Mohammed

Thanks. Two step process. Ok. That works.