Hello, i’m currently working in an app where i need to get the Ticket category, sub_category and item_category from the Freshservice platform to display them in a form field, like the platform itself does; however i can’t manage to find any API call to get this information, what i need to get are not the ticket attribute fields but the fields itself, are they stored in such a way that i can get all of them through an API call or any other way?
These are the fields i’m referring to, they’re in the “create a ticket–> Incident–>Category” form and in the “create a new SLA–>Apply to” form as well.
List All Ticket Fields (New) API provides your requested category field options and their nested fields options as well. If it doesn’t satisfy your needs, let us know.
If @Raviraj’s mentioned API didn’t help, @Pavel_ACL can you. please eloborate about what you mean by ‘attribute fields’ here? The API lists as label or label_for_customers as far as I can understand.
Hello, i’ve looked into the Freshservice platform and the info i need to get is the one in the Admin > Form Fields > Shared Fields > Category, i haven’t found an API call that gives me access to that info, is there a way to get it?
This is how I understood. Please correct me if I am wrong.
For an application that you are trying to build, you are looking for a response payload from Freshservice APIs with the information on key value pairs of
Category Key and Value associated with it. Example, "category":"Hardware"
Sub-Category Key and Value associated with it. Example, “Sub-Category”:“Computer”
Item Key and Value associated with it. Example, “Item”:“PC”
May be focussing on two particular attributes may help,
