I need to know what type of service request raised in Freshservice. I tried using on ticket create event but it’s giving me info about the type of ticket that’s it I need some more information like what type of request it is and based on that I need to store a value in a custom field. Please suggest how I can identify?
Hello @soujanya,
Could you clarify what you mean by service request type? Currently freshservice only has two types of tickets, “Incident” and “Service Request” both are identified in the attribute type_name: '' from the payload when onTicketCreate event is triggered.
I think just a little clarification or possibly an example of the service request will help get you the answer you are looking for
As shown in the image here I need to capture Employee Type and need to be stored in the ticket custom field. Can you let me know how I can capture the value?