Team,
I have a requirement that on ticket create able to get logged in agent for the account.
Thanks,
Tejasri
Team,
I have a requirement that on ticket create able to get logged in agent for the account.
Thanks,
Tejasri
Please let me know the feasible way
Hi @Tejasri_Kalluri,
The ticket create product event is triggered by the product when a ticket is created in whatever way. Also, any number of agents can be logged in to the Freshdesk helpdesk portal at a time. So, I’m not sure what do you mean as a requirement to get the logged-in agent for a serverless event.
Do you want to get the information about the agent who created the ticket?
@Tejasri_Kalluri The “actor” property in the payload of the onTicketCreate event will provide the agent’s id, name, and email.
In the onTicketUpdate
, when a ticket is updated by automation other than any agents, the actor id
will be 0
and the name
will be system
.
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