It seems that we don’t have in the event payload the user who triggered the serverless event, e.g: when a ticket update happens, I don’t know the user who made the change. It would be nice to have it on the event payload.
My usecase: I’m bulding an integration with another system. When this third party system makes some change in freshdesk, it will fire the ticket update event - I need to identify the user who made the change. If it is the user configured for the integration, I won’t send the update again to the third party system - avoiding a loop. For my fortune, this third party system has this configuration, so loop will happen just once in my case.
@Zach also faced the need to identify the user in another use case: Ability to identify if a freshservice ticket was closed by agent or requester?