I’m relatively new to creating apps in Freshdesk and I’ve run into an issue now where I’m pulling up a dialog when an agent clicks on the close ticket button. The agent will have to fill in certain fields before they are allowed to close the ticket. The problem however is that when they take too long the intercept event has timed out and the close event is not continued.
Is there anyway on increasing the timeout time, or has someone faced a similar issue before and found a way around it?
Thanks in advance,