Here is our use case:
we have a customer who has already logged in to our site. On our site, the customer can send messages via the FreshChat widget.
In order to pass personal data of this logged in customer to FreshChat, I guess we could set the customer’s data as user property with the function
window.fcWidget.user.setProperties() , however, with this approach, the data passing process is purely handled on the frontend. Would it be possible that the customer’s data passed through the widget functions, like
window.fcWidget.user.setProperties(), be maliciously altered???
If it could be altered, would that means that I should implement extra security layer to ensure the authentication of the customer?