Is it possible to create bidirectional integration between ServiceNow and Freshdesk and How?

App Platform
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Hi,

We have customers asking about Service Now and Freshdesk integration (bi-directional). Are there any steps we can follow to create this integration from the API documentation?

Thanks and Regards,
Anil

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Hi @achaudhari
Perhaps you could take a look at our Serverless Apps. I believe most bidirectional use cases would rely on the Freshworks events and ServiceNow external webhooks.

If you would describe your use case a bit better, we’ll try to figure out clearer ways to do achieve it.

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@achaudhari Do you need further help with this? If you can share some specifics of the problem statement we might be able to point you right resources.