I have a question that is not directly linked to development, but I’ll give it a shot. If I take Freshservice as an example, you can setup statuses for your change so that it follows a workflow (Open, Planning, etc.) - for example:
Is it possible to provide customers with preconfigured content? In this very example, having the statuses, transitions, etc. preconfigured in a certain way that fits them better? Or would that only be possible through consulting?