Is it possible to edit Helpdesk restrictions in Freshdesk?

salihozd · November 16, 2020, 1:30pm

Hi.

I want to edit Helpdesk restrictions in helpdesk settings page dynamically using external data source. Is it possible to do it via Freshdesk APIs?

Regards

Saif · November 16, 2020, 1:41pm

@salihozd,

I am trying to understand what do you mean by restrictions ; Can you help me by adding a bit more details about specific problem that you are trying to solve?

I assume you are looking to set restrictions for a particular ticket. The agents API has an attribute ticket_scope that can be closer. Is this right? If not do correct me.

salihozd · November 18, 2020, 1:25pm

@Saif,

I want to edit the "Users from whitelisted domains " field on “/a/admin/account/edit” page under the “Helpdesk restrictions” section using Freshdesk API. The main aim is updating the field dynamically from another source which is CRM.

Saif · February 20, 2021, 10:58am

@salihozd,

I checked into this, with the Freshdesk team. Although it’s been quite delay from my end, I thought I’d keep you posted,

So, far there are no APIs available for this request to manage Helpdesk restrictions via REST APIs. I will convert this into a feedback item and also see and get back with any workaround is possible to do so.