Is it possible to edit the Service request item?

[Bene_Immanuel (Benny Immanuel)]

Hi Team,

Can a Requester in Freshservice edit the Service Request Item after raising it or once it gets rejected?

Kindly let us know the possible workaround.

Thanks in advance!

[Bene_Immanuel (Benny Immanuel)]

Hi again!

PUT https://spritle.freshservice.com/api/v2/tickets/[ticket id]/requested_items/[item id]

I found this manually and confirmed that this API actually works!

Since it is not listed in the documentation is this can be used in a production version?

Thanks.

[Bene_Immanuel (Benny Immanuel)]

Hi there

Can I get an update on this?

Thanks.

[Bene_Immanuel (Benny Immanuel)]

Just a little follow-up!

Is there any update?