Is it possible to get all Users/Owners roles using Freshworks API

Hi Team,
I want to place getting the all roles with my freshworks account. Because I am having functionality with CTI Freshworks app development. So Is it possible to get all Users/Owners roles using Freshworks API?. If possible then please let us know

Hi @Dhurgeswari_Ganesan,

Yes, List All Roles API will provide all the available roles in the Freshdesk portal. Let us know if it will solve your needs.

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Sorry, I have misunderstood it as a query on Freshdesk and suggested a Freshdesk API. I missed noticing the Freshworks CRM tag.

I will check with the Freshworks CRM team and post here if the relevant API is available.

@Dhurgeswari_Ganesan There’s no API available in Freshworks CRM to get the roles of the users.
We will pass it as a feature request to the product team.