I want to place getting the all roles with my freshworks account. Because I am having functionality with CTI Freshworks app development. So Is it possible to get all Users/Owners roles using Freshworks API?. If possible then please let us know
Yes, List All Roles API will provide all the available roles in the Freshdesk portal. Let us know if it will solve your needs.
Sorry, I have misunderstood it as a query on Freshdesk and suggested a Freshdesk API. I missed noticing the Freshworks CRM tag.
I will check with the Freshworks CRM team and post here if the relevant API is available.
@Dhurgeswari_Ganesan There’s no API available in Freshworks CRM to get the roles of the users.
We will pass it as a feature request to the product team.