Freshworks Developer Community

Issue with External Event

Klintan_KJ (Klintan KJ) June 29, 2021, 11:28am 1

Unable to trigger custom app external event locally.

Cmd: fdk run -t
Tunnel Open. Tunnel URL: https://xxx.ngrok.io/event/hook

From postman hitting the same URL, but getting 404 status:

Error

Cannot POST /event/hook

2 Likes

Raviraj (Raviraj Subramanian) June 30, 2021, 8:04am 3

Hi @Klintan_KJ,

I’m trying out with the latest FDK version (6.11.1) and I got “https://XXXXXXXXXX.ngrok.io/event/hook/freshdesk” for a Freshdesk app. The POST request to the generated URL works fine.

Could you update the FDK to the latest version and let me know if it works fine?
If it fails, please share the complete request parameters, URL, and method.

1 Like

Klintan_KJ (Klintan KJ) June 30, 2021, 8:32am 4

I tried with this path - event/execute?name=onExternalEvent. It’s working.

FDK version already up to date! - 6.11.0

1 Like

Raviraj (Raviraj Subramanian) June 30, 2021, 5:01pm 5

Hey @Klintan_KJ,

The URL that I suggested also should work. If it still doesn’t, let us know so we can probably check why it doesn’t work for you.

The endpoint that you have mentioned is used by the Simulation page runs on FDK. So, it will work but it is not a recommended way as we would change it anytime for internal purposes.

Klintan_KJ (Klintan KJ) June 30, 2021, 5:22pm 6

Yes, If we append the product name in the path then it’s working.

Thanks.

1 Like

Raviraj (Raviraj Subramanian) June 30, 2021, 5:25pm 7

Thank you for the confirmation!