Am facing an issue while updating some custom sources (Ecommerce, Forum, MobiHelp) in the ticket fields , updating the ticket using Update Ticket API call.
And also am not getting the custom source values which is created manually by an agent while getting it from List All Ticket Fields API, Is it possible to get those source values???
Setting eBay as a source is possible only if the account has eBay integration enabled. Even then, it is most likely to be set while creating a ticket from eBay communications.
Mobihelp was being used for tickets created using a retired Mobile SDK. It is no longer being used.
Setting the source as Forums is also internal to tickets that are converted from the Freshdesk account’s forum topics.
Can you try hitting the Show Ticket field API for full list of choices your-domain.freshdesk.com/api/admin/ticket_fields/84000468239
Here is the list of sources you cannot use directly: