- Am facing an issue while updating some custom sources (Ecommerce, Forum, MobiHelp) in the ticket fields , updating the ticket using Update Ticket API call.
enable ebay for ecommerce
Please confirm, if we integrate the Ebay in FD instance, using API the source can be updated to Ebay?
Forum & MobiHelp
forum value is not matching with source values
mobiHelp value is not matching with source values
Here it’s not possible to update Source as Forum, MobiHelp?
- And also am not getting the custom source values which is created manually by an agent while getting it from List All Ticket Fields API, Is it possible to get those source values???
custom sources in my instance
custom source is not included while getting the data [custom source, ss]