I’m working on a tool that gets updated ticket within X minutes and archive the conversation on the ticket into a database.
I use this endpoint:
/api/v2/tickets?updated_since=2019-10-16T23:17:24Z
For each of those tickets, I have to make an additional calls to fetch conversation for each ticket. I keep running into rate limiting issues. I know that list all tickets
api has include=
param which lets you include stats. Is there ever going to be one for conversations
like there is for getting 1 ticket? Even if it is just the last 10 conversation, it would help out a lot.