Get client.request timeouts increased

Manikandan_K_P · October 4, 2021, 5:03am

Hi Team,
The API token we use getting an error and when checked with document it is said we need to take that from local storage but we cannot locate any that is matching the .fdk folders token value.

Looking forward to your reply.

Chandiramouli_Ramach · October 5, 2021, 6:51am

Hi Manikandan,
Welcome to forum! Hope you are doing well.!
For account level oauth, we will be storing the token in .fdk/localstorage, but for a agent level oauth we will be storing the token in browser’s localstorage. You can check the type of oauth at the config/oauth_config.json under token_type.
It will also be useful if you can share what error you are getting…

Manikandan_K_P · October 5, 2021, 5:33pm

Hi Chandiramouli Ramachandran,
As you suggested used the token type as agent and authorized the app, then by searching in browser localstorage ‘app_123456789_123456789’ which has access_token and refresh_token, I used to make a api call using that token in postman looks like that token is in valid.

Chandiramouli_Ramach · October 6, 2021, 6:10am

Thanks for the details Manikandan. For an agent oauth, you can find the token in the browser local storage. Are you facing any authorization issue when making a request?

Manikandan_K_P · October 6, 2021, 9:18am

Hi Chandiramouli Ramachandran,
Here are the screen short attached please check them.
This access_token given from the loaclstorage in browser.

This access_toekn given from the .fdk/loaclstore .

Chandiramouli_Ramach · October 6, 2021, 12:00pm

For security reasons, we will be storing the encrypted tokens in the browser. While making a through client.request or $request, we will be decrypting in our backend and make the corresponding request.

Manikandan_K_P · October 6, 2021, 3:48pm

Hi Chandiramouli Ramachandran,
As you suggested used ‘console.log(client.request);’ also used ‘client.request.tokens,access_tokens,app_123456789_123456789’ can’t able to the access token

screen short for console.log(client.request)

Chandiramouli_Ramach · October 6, 2021, 4:09pm

You will not be able to use the token directly, please refer to the document : OAuth . For the request requiring OAuth, you just need to pass the isOAuth : true flag and we will be passing the token as part of the request

Manikandan_K_P · October 7, 2021, 6:03am

Hi Chandiramouli Ramachandran,
Access the token like <%= access_token %> and also pass the query param as isOAuth :true;

Chandiramouli_Ramach · October 7, 2021, 6:23am

Hi Manikandan,

You will not be able to access the token value from browser.
You should use the platform’s request (client.request or $request) so the OAuth flow works
Also, please refer the OAuth. The OAuth flag should be passed as part of header

Manikandan_K_P · October 7, 2021, 6:41am

Hi Chandiramouli Ramachandran,

Timeout error

Chandiramouli_Ramach · October 7, 2021, 2:33pm

Hi Manikandan,
We have a 6s timeout for request made through request api. I suppose it should be due the server taking more than 6s to respond.

Manikandan_K_P · October 20, 2021, 6:24am

Hi Chandiramouli Ramachandran,
How can maximize the timeout for each request getting timeout error for 5sec.

Chandiramouli_Ramach · October 20, 2021, 7:03am

Hi Mani,
This is a platform restriction to timeout requst which takes more than 6s.

Manikandan_K_P · October 20, 2021, 7:18am

Hi Chandiramouli Ramachandran,
Can we increase the timeout request seconds ? please advise .

Saif · October 20, 2021, 7:38am

Hi @Manikandan_K_P

Have you tried placing a request on assist catalog?

https://dev-assist.freshworks.com/support/catalog/items/45

Please describe your constraints and mention a link to this topic as needed.

Manikandan_K_P · October 20, 2021, 9:56am

Hi Saif Ali Shaik,

Thanks for the link, I have increased the timeout and it works fine now.