we would like to query the Net Promoter Score (CSAT analysis from 1-10) in Freshservice for our customer feedback. So far, there is only the possibility to record the values 1-5.
Since the NPS is an increasingly popular means of measuring customer satisfaction and is being used by more and more companies in Europe, it would be a great opportunity to also be able to provide this in the fresh products.
Net Promoter Score Wikipedia
Is there already an implementation planned here or can this be included in the near feature development?