I’m creating this topic to request an event listener for the button “Jump to ticket” in Freshdesk:
The event listener app.activated is called every time the app is maximized. Sometimes you don’t need to reload everything in the app just because the app was minimized then maximized. So in this event listener (app.activated), I check for the ticket, if it’s the same, I don’t reload everything. I do force the reload if the ticket.previousTicketClick or the ticket.nextTicketClick was called, since the ticket is changing. So you can see that since I don’t have the “Jump to ticket” event, the ticket will be changing, but I won’t know about it.
PS: clicking in the buttons previous, next and jump to ticket, does not reinitialize the app.