Need to fetch data which is stored in 'add note' section and store it in external DB

Need to fetch data which is stored in ‘add note’ section and store it in
external DB when add note button is clicked.
Is there any API in freshdesk which can be used to accomplish above task
or I need to create a webhook which will fetch the data
when ‘add note’ button is clicked?

@Sahil_Jaiswal,

When a reply or note is added to a ticket, the onConversationCreate event is invoked and the registered callback method is executed.

The supported conversation create events are:

Reply added
Public note added
Private note added

kindly refer this doc for more reference Product Events

Hope it helps :slight_smile:

Thanks

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