Hello Freshworks Dev Community
In our instance, we use a custom app to provide customized signatures when doing outbound emails (xxx.freshdesk.com/a/tickets/compose-email).
Why a custom app?
- Because there’s no OOTB solution within the product
- Marketplace apps did not prove to be satisfactory
The custom app is working very well, but for an even smoother process, I’d need a trigger just after the user has loaded a preconfigured “ticket template”.
Then I could instantly put in the correct signature below the text via our custom app.
According to Freshdesk Support Team, there is no such an event - So is there a way to get it implemented?
Is there a need for such an event even within other companies?
I am very new to this dev-community, so hopefully I put everything as I should