Freshchat supports the following product events in the serverless apps :
-
onConversationCreate
: When a conversation is initiated by a user -
onConversationUpdate
: When a conversation is resolved, an existing conversation is assigned to an agent or group, or a conversation is reopened. -
onMessageCreate
: When an agent replies to a conversation initiated by a user -
onUserCreate
: When a user is created -
onUserUpdate
: When a user’s information is updated
Read more at -> https://developers.freshchat.com/v2/docs/product-events/