No Event Triggers For Deletion events of any product in FreshWorks CRM

I am developing a custom application for FreshWorks CRM in which I wanted to capture the payloads from Task product events. Task Creation and Task Update events are working perfectly, but I was unable to find an event that gets triggered when a task is deleted. I wanted to know if there is an other way to trigger Deletion event.

1 Like

@Osama_Abid Can you check for the onTaskUpdate event? When a task is deleted, it will trigger the update event and will contain the below payload implying that the task is deleted.

"changes": {
    "model_changes": {
        "is_deleted": [
            false,
            true
        ],
        "updated_at": [
            "2021-03-10T16:11:47Z",
            "2021-03-10T16:18:53Z"
        ]
    },
    "system_changes": {},
    "misc_changes": {}
}

Let me know if this works for you.

2 Likes

This is working. Thank you for your response.