No onAppUpdate Event?

[Chris_Scaglione]

Hi,

I’m making an update to an existing Freshservice app where in the onAppInstall event handler, I’m creating a recurring schedule. An existing installation of the app that gets updated to the latest version of the app would also need to have the recurring schedule created. However, when the app is updated, the onAppInstall event handler is not called. There also does not appear to be an “onAppUpdated” event that I can use to create the recurring schedule in.

How would I be able to create the recurring schedule when the app is updated, just like when the app is installed fresh?

Thanks

[Saif (Saif Ali Shaik)]

You are right, @Chris_Scaglione .

We have raised this request with the our product managers and have seen this request before

Is there any possibility to add onAppUpdate, onAppSave events in app setup events and API for checking the user's current pricing plan in Freshdesk?

Hi Team I hope you are enjoying your weekend Here I have two feedbacks. Feedback - 1: Any chance to add onAppUpdate, onAppSave events in app setup events? Currently, we have a few paid apps. Those apps settings page has to get the details from the user. And then, those credentials are passed to our middleware server when the user installs the app. Now, we are planning to add something to the app settings page and update those in our middleware. But, we couldn’t upd…

cc: @Product-Managers

I appreciate you raising this topic once again. It helps us to put additional weightage in our asks on behalf of developers.

[Chris_Scaglione]

Thanks @Saif!

So it seems like the only workaround at this time would be for the user to uninstall the app and install it again so that the schedule gets created by the onAppInstalled event, correct?

Thanks