No supporting_email property onConversationCreate

The Freshservice developer documentation has supporting_email as one of the properties sent to the app onConversationCreate. This is essentially the email from which the reply is sent to the developer. ​

However, both in the sample payloads that appear in local simulation (fdk run on /web/events/) or in the documentation sample JSON this attribute is missing. I guessed this might be something that isn’t captured in the sample payloads alone.

But when I tried to get the logged conversation payload in the production

{
   "iparams":{..},
   "region":"US",
   "data":{
      "conversation":{
         "body":"<div>I have more questions to ask, so I'm asking.</div>\n",
         "is_body_truncated":false,
         "body_text":"I have more questions to ask, so I'm asking.",
         "is_body_text_truncated":false,
         "id":14022037361,
         "from_email":null,
         "bcc_emails":[
            
         ],
         "user_id":14001358196,
         "ticket_id":23,
         "ticket_group_id":null,
         "ticket_requester_id":14001358196,
         "ticket_responder_id":null,
         "ticket_department_id":null,
         "ticket_display_id":"SR-23",
         "private":false,
         "incoming":true,
         "source":2,
         "cc_emails":[
            
         ],
         "to_emails":[
            
         ],
         "created_at":"2022-01-10T03:57:45-05:00",
         "updated_at":"2022-01-10T03:57:45-05:00",
         "attachments":[
            
         ]
      },
      "actor":{
         "profile_id":14001XX8196
      }
   },
   "account_id":"251XX03",
   "domain":"subdomain.freshservice.com",
   "event":"onConversationCreate",
   "timestamp":1641805065.3502939
}

The supporting_email is missing :man_shrugging: