When catching the onConversationCreate create event in a server app, the source is always 0 (zero);
- Create a ticket in the portal.
- Reply, cc’ing a user.
- Reply to ticket from email. Check payload in onConversationCreate event - source is 0 but should this be 8 according to the documentation? Maybe I am misunderstanding…
The source value is confirmed by retrieving the conversation using the Postman and the API.