onConversationCreate - source field

App Development
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#1

Hi,

When catching the onConversationCreate create event in a server app, the source is always 0 (zero);

Steps:

  1. Create a ticket in the portal.
  2. Reply, cc’ing a user.
  3. Reply to ticket from email. Check payload in onConversationCreate event - source is 0 but should this be 8 according to the documentation? Maybe I am misunderstanding…

The source value is confirmed by retrieving the conversation using the Postman and the API.

Please advise.

Thanks,
bfp

#3

Hi @bfp,
Sorry for the delayed response.

Source in conversation have different values than that of email. You can find more about source inside conversation at Freshdesk or at Product Events

#5

Hi,

Thank you for the response. this is how it should work but it does not - the source is always 0 when the event is caught.

Thanks,
bfp

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#6

@bfp The source attribute in the onConversationCreate product event will return 0 for reply types. Since it’s replied to the ticket conversation, it’s returning 0.

Type 8 is returned only when the conversation is created from a forwarded email. Have you tried this type?

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