We are developing a marketplace app, in that app, we are using the scheduled event for our use case. The app works fine locally when we deploy the app as a custom app to Freshdesk, the app throws the below error,
{ status: 400, message: 'The app has not registered an onScheduledEvent' }
Even though we have registered the onScheduledEvent the custom app is throwing the above error.
Hi Arshath,
Can you please check the payload which you are passing in the scheduler event (createScheduler function)?
and please ensure it follows the standard as per the docs Scheduled Events
I am assuming the time which you are passing is not in the correct format
Hey Arshath,
I found an issue in your code, you are using platform version as 2.1 which is not supported in freshdesk
Please refer this doc for more reference
Kindly let me know if you are having other questions on this…