We were creating an app in Freshdesk, where the freshdesk agent chooses a field agent by it’s location and has to create a child ticket attached to this field agent.
When the freshdesk agent clicks on the “Atribuir” button (Image 1), the field agent listed in that card has to be selected in the in the dropdown “field agent” within the child ticket forms side modal (Image 2).
Image 1
Image 2
Is there a way to accomplish this?
Best Regards,
Loupen Dev Team.