We have developed the custom app to update the ticket subject based on ticket field values. We have used onTicketCreate Product Event in the app. The app is working fine in the dev environment. The onTicketCreate event is not triggered in a sandbox account.
This is a new app, the first time installed in a sandbox account (I also tried with two sandbox accounts).
No errors displayed in the serverless log.
Noticed this on 25th June 2020.
This is continuous.
The app is working fine in a regular account.
Yes. The same app is running in the ticket background location to listen to the ticket.propertiesUpdated event and it is working fine.
For testing purposes, I have created a serverless app, only printed the log on a product event handler(onTicketCreate). I checked the serverless log on this app, nothing printed on the log.