Product Event Not Triggering

[arjunan]

Hi Team,

I have created a custom application to change the value of the field whenever the contact is created on FCRM. I have used the onContactCreate event for this app.

onContactCreate Event is not triggered, when I create the contact via web forms. Kindly let us know any alternative workaround for this.

[Vishalmenon_S]

@Hem Hi We have updated the issues in the community as discussed. Kindly have a look into it and update us further. Thank you

[Saif (Saif Ali Shaik)]

Seems like a similar issue to this one

FCRM product events and Request API not working

Hi, I am facing these issues in Freshworks CRM: Product events are not triggering. We are using onTaskUpdate and onTaskCreate and both of these are not working. This is verified that there are no issues in our code since this was working fine before. Requests are being time out. the same request from postman is working fine (response time: 3 sec), also since its an omni app, the same code works fine on FreshSales. Is this an account specific issue or product related issue?

[Saif (Saif Ali Shaik)]

@arjunan - I suspect there are possibilities of this occurrence

Mismath is declaration of product events

Serverless methods - Not getting triggered

@rajezz We suspect the problem roots from how the product events have been declared. Can you try one of the following to see the problem is solved? Platform Version 2.0 manifest.json { "platform-version": "2.0", "product": { "freshdesk": { "location": { "ticket_sidebar": { "url": "index.html", "icon": "styles/images/icon.svg" } } } } } Declaration of serverless product events in server.js exports = { events: [ { event: 'onTic…

Handler invocations have been delayed

FCRM product events and Request API not working

@yusrakhatri On the day of your report, I found out that Product Events were delayed before respective handlers can be invoked. Today it appears to be stable and I am able to see logs from a sample app [image] Hopefully, it could be temporary problem and might have solved for you. Please let us know if problem persists.