We are SparkTG , cloud telephony providers. We are new to freshdesk environment and recently have developed a freshdesk CTI integration app. I was going through the app publishing process and found out there are two ways to do so :-
Can anybody tell me by which approach should we move forward, what is the difference(From a user perspective who is eager to install our app) between them and what are the pros and cons of both the approaches.
Thanks in advance !