Hello everyone ? I have a question related to the onTicketUpdate trigger… reading the documentation I found that onTicketUpdate can’t get information from custom fields inside a ticket. However, I did some tests and it turned out that onTicketUpdate returned information from the custom fields I sent. My question is:
Does it get custom fields or not? Is the documentation not up to date?
Another question I have, is there any way to identify which fields were updated in the ticket, specifically the custom fields?