1. i am trying to reply a twitter mention ticket using the create a reply api , the reply is created in the ticket but it’s not received to the customer.
the type of the reply is an email, how can i change it to be twitter
2. Please format code snippets by enclosing it with ``` (triple backticks). For example,
var auth = 'Basic ’ + Buffer.from(token + ‘:’ + “X”).toString(‘base64’);
** var options = {**
** method: “POST”, **
** url: “https://extensya5.freshdesk.com/api/v2/tickets/"+id+"/reply”, **
** headers: {**
** ‘Content-Type’: ‘application/json’,**
** Authorization: auth, **
** },**
** body:JSON.stringify({ “body”:event.body,“user_id”:parseInt(event.user_id)})};**
3. here is a screen shot of the replies :
