We are using the API v2 for a few years now. We (Geo-ICT department) use FreshDesk as a system to send and receive request from within our company. These request contains tasks for projects. Every morning we use the API to pull all the pages with a certain status from the system. This is done with FME and we use an HTTPCaller for this which allows us to perform GET commans.
As of yesterday I’m receiving an invalid_credentials message, which tells me that I have to be logged in to perform this action. Nothing has changed in the method of our HTTPCaller or my credentials that we use. The credentials are that of my agent account, which is also the highest user. Also our API-key is used for this, which also hasn’t changed.
Are there any people here that know FME and the HTTPCaller? Or does anyone from FreshDesk know if something has changed in the validation of API calls?