Send updates as a message to RabbitMQ

[eacosta (Emmanuel Acosta)]

Hello everybody,

I’m trying to send the updates in an automation rule in Fresh to a queue in RabbitMQ.

RabbitMQ discourages using HTTP API to publish messages into a queue, generally because this API is invented for management and not for publishing/subscribing messages.

Is there in Freshdesk another way of publishing messages to a Queue in RabbitMQ or another Queue System? Like using binary protocols allowed by RabbitMQ. If not, likewise can be using the HTTP API.

Some of you had the same problem in the past?

Thank you so much.
Regards.

[Saif (Saif Ali Shaik)]

This is a fantastic ask. We never stumbled upon this problem before and are obviously unaware on how it can be useful to you.

Do you mind elaborating a bit about the use case? What do your plan to do with subscript on the other end?

@eacosta