Send whatsapp quick reply message

Product APIs
#1

Hello, I am trying to send a quick reply message through the WhatsApp channel, but get an error like this

{
    "code": 400,
    "status": "INVALID_VALUE",
    "message": "Required section by name - help_text is missing (or) empty in template"
}

I am also found a similiar question that has not been answered yet, can your team help us?
https://community.developers.freshworks.com/t/unable-to-send-message-with-quick-reply-buttons/6058

thank you
#2

Hello @khaerulumam42
Welcome to the Freshworks community :tada:

Can you confirm, like with the post you linked to, you were also using Example #6 from the Freshchat API documentation here?