We’re facing an issue with the Freshdesk serverless app. In the app, we’re consuming onTicketCreate method. Here, the name of the custom fields in the event payload is not correct. Let’s take a custom field - contract_type. It should be technically cf_contract_type in the payload, right. But, we got cf_contract_type_1503403. The suffix is added to all the custom fields in the payload. Also, we tried getting ticket fields through API - /api/v2/ticket_fields. We got cf_contract_type as a name.
Could you please help us with this?