We’re looking to build a knowledge base section on our website. We plan to use Freshdesk Solutions as our CMS, but we do not want to use their pre-built knowledge base website (the one that they provide by default). We plan to use the available REST endpoints to fetch the knowledge base categories, folders and articles.
- I do not see an endpoint to update the following fields: thumbs_up, thumbs_down, hits. When using the included knownledge base portal Freshdesk provides, those fields get updated automatically when a user views the article or clicks the thumbs up/down buttons. Is there a way to manipulate those fields through a REST endpoint?
I do see endpoints to fetch articles and another one to update an article, but those fields are not included in that endpoint.