Spatial Intelligence for Businesses

What it does

To help people get spatial awareness easily, we are bringing “SPATIAL INTELLIGENCE” to Freshservice by making use of assets and the relationship between them.

How we built it

Our project will cover three important parts.

1. Creating and mapping spaces

PERSONA:

IT Admin

PROBLEM STATEMENT:

As an IT admin, I want to facilitate IT service agents to quickly locate where the assets are in the office.

TOUCHPOINT:

Spaces (Newly suggested module) In order to provide spatial awareness to the employees and IT service agents, they will have to create a digital replica of their office setup and map the assets to them. The IT admins can now just upload a floor plan (in the form of a png/jpeg image file) into the system, and create hotspots for spaces on top of them as required. Then these hotspots can be directly tied to assets (be it the employee/a device,etc.) This will come handy especially in organizations that span across different floors or buildings.

2. Locate assets in space

PERSONA 1:

IT Agent

PROBLEM STATEMENT:

As an IT agent I need to quickly lookup employee or asset locations and resolve issues faster.

TOUCHPOINT:

Tickets/assets details page The IT agent can now view any associated asset’s location from the “ticket detail page” or the “asset details page” directly.

PERSONA 2:

Requester

PROBLEM STATEMENT:

As a requester, I swiftly need to find people or teams within my organization. Or quickly find that meeting room without roaming around the office or getting frustrated.

TOUCHPOINT:

Spaces module from the self-service portal The requester can now login to his organization’s self-service portal and access the information from the module “spaces”.

3. Get spatial insights

PERSONA:

IT operations

PROBLEM STATEMENT:

As a person from IT operations, I would want to get a bird’s eye view on the status of the assets in my organization so I can take necessary measures.

TOUCHPOINT:

Spaces module Assets that are associated with any open tickets will be highlighted.

Business Impact:

Freshservice:

20% of Freshservice’s paying customers use Asset Management exclusively. By adding spatial intelligence to the existing list/relationship view, we can add more value to HR teams and Facilities teams of ESM.

HR TEAMS:

Locate employees and teams.

FACILITIES:

Achieve operational efficiency with insights from spatial intelligence.

According to ResearchAndMarkets.com, the global facility management market was valued at nearly $35 billion in 2018, with the expectation to grow to $59.3 billion by 2023. At a Compound Annual Growth Rate (CAGR) of 11.4 percent, this makes it one of the fastest-growing industries in the world.

The amazing team that developed this app: